By subscribing to or using the services of 1GrandTrunk® you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services. 1GrandTrunk® reserves the right to add, delete, alter or modify these terms and conditions at any time. Therefore the Users are advised to read these terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with these terms and conditions. These terms and various other policies are binding as per the provisions of the Information Technology (Intermediaries guidelines) Rules, 2011 formulated under the Information Technology Act of 2000 and modified or amended from time to time.

These terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using, You agree to be bound by the Terms and Conditions. Not having read these terms and conditions is no reason to be no bound by these terms and conditions.


  • “com”: is an Internet based content and e-commerce portal licensed by A To Z Global Intermediate Services Private Limited, a company incorporated under the Companies Act, 1956 having its Registered Office at Salem, India.
  • “You”and “User”: shall mean to refer the end user accessing the Website, its content and using the Services offered through the Website.
  • “Service Providers”: means an independent third party service providers
  • “We”, “Us” and “Our”: shall mean A To Z Global Intermediate Services Private Limited.
  • Use of the Website is offered to you conditioned on acceptance without modification of all the terms, conditions and notices contained in these Terms, as may be posted on the Website from time to time. at its sole discretion reserves the right not to accept a User from registering on the Website without assigning any reason thereof.


Eligibility:Only persons eligible to enter into contracts with legal binding under Indian Contract Act, 1872 can use the Services. reserves the right to terminate your membership and refuse to provide you with access to the Services if it is brought to the notice or if it is discovered that you are under the age of 18 years.


  • You are responsible for maintenance of the confidentiality of your User ID and Password and are also fully responsible for all activities that occur under your password or account.
  • By registering for our Service you are appointing 1GrandTrunk as your agent for the receipt of, and organization of transportation for, your packages and you authorize 1GrandTrunk to receive any and all packages addressed to you that are delivered to the respective 1GrandTrunk Location.
  • You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or if we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Website and refuse to provide You with access to the Website.
  • You agree to immediately notify of any unauthorized use of your password or account or any other breach of security.
  • You agree to ensure that You exit from your account at the end of each session. cannot and will not be liable for any loss or damage arising from your failure to comply with these terms.
  • You agree and understand that when You are communicating with Us by sending e-mails, You are communicating with Us through electronic records and consent to receive communications via electronic records from Us periodically as and when required.
  • reserves right to introduce new services and policy and modify some or all of the existing services offered or policies followed on the Website. In such an event reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee Policy shall be posted on the Website and such changes shall automatically become effective immediately after they are posted on the Website.. You shall be solely responsible for compliance of all applicable laws including those in India and/or local laws of the respective 1GrandTrunk Location for making payments to A To Z Global Intermediate Services Private Limited.
  • The user guarantees, warrants, and certifies that you are the owner of the content which you submit or otherwise authorized to use the content and that the content does not infringe upon the property rights, intellectual property rights or other rights of others. You further warrant that to your knowledge, no action, suit, proceeding, or investigation has been instituted or threatened relating to any content, including trademark, trade name service mark, and copyright formerly or currently used by you in connection with the Services rendered by
  • You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a Service, you will not:
    • (a) defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others;
    • (b) publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, malicious, libel, indecent or unlawful topic, name, material or information;
    • (c) upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents; you own or control the rights thereto or have received all necessary consents;
    • (d) upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another’s computer;
    • (e) conduct or forward surveys, contests, pyramid schemes or chain letters;
    • (f) download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner;
    • (g) falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;
    • (h) violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;
    • (i) violate any applicable laws or regulations for the time being in force in or outside India; and
    • (j) violate, abuse, unethically manipulate or exploit, any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere.
  • Your suite number is to be used only for package consolidation purposes. The Member will not represent that its 1GrantTrunk suite number is its address for any purpose other than as the address to which packages may be delivered prior to export, including, but not limited to, representing that its suite number is the address of the Member’s place of business or residence. Failure to comply with this requirement may result in the cancellation of the Member’s account.
  • You undertake not to use the Service and/or the Account for any illegal, immoral, obscene or fraudulent purposes or for any other purposes prohibited by 1GrantTrunk, or any other applicable regulations. You further undertake that any use of the Service and/or Account shall be in compliance with all applicable federal, state, and/or local laws of the respective 1GrandTrunk Location, as well as other applicable international law, including laws related to the transportation and export of commercial matter, which may include without limitation laws related to banking, money laundering, trade sanctions and terrorist activities. Any shipment received in violation of this clause may result in the forfeiture, return to sender, or destruction of shipment, along with notification to the police and/or appropriate government authority.
  • Any unclaimed items of merchandise (or shipment) left at the company warehouse over 4 months with no forwarding instructions from the customer will be sold or disposed of after 24-hour notice to customer of the same.
  • We presently do not store or receive food perishables, items that require controlled temperature, alcoholic products and/or beverages, tobacco products including e-cigarettes and you acknowledge and agree that we will immediately discard /destroy such items/products once received at our warehouses. Notwithstanding anything stated to the contrary in these terms and conditions, you further acknowledge and agree that we will not redirect or return such items/products to you (or your shipper) once received at our warehouse.
  • It is your responsibility to inquire into and comply with import and export regulations of the origin and destination country. You shall ensure that items purchased from merchant’s website are not articles either banned or prohibited in the country of origin/destination either at the time of placing the order or at the time of actual import into the country.
  • You will be responsible for any customs duty and taxes that may be levied by Customs including any other legal requirements under relevant statutes.
  • You should refer to the website set up by the government authorities of the countries of origin and destination for up-to-date information on customs duties and regulations regarding hazardous material, dangerous goods, prohibited or restricted articles, and any other regulatory issue that may affect the item or shipment. You grant us the right to disclose specific information as required by any applicable law, direction of a statutory regulator or stock exchange or pursuant to a court order.
  • For Assisted Purchases, you accept to retain and provide 1GrandTrunk with any documents given to you by the mailing carrier or any other relevant government agencies or government departments including any private agencies in relevance to this transaction for our records on a request from us.
  • You acknowledge that incomplete or erroneous information provided by you or your Merchant may result in loss or delay in the delivery of your item.
  • We may request additional information from you to verify your identity for security and customs purposes. This may include request for id proof and other government authorization.

Prohibited and Restricted Items

The following are examples of the type of merchandise or use of forwarding shipping services prohibited by the and its partners. The list is not exhaustive and reserves the right to investigate and take appropriate action, including returning merchandise, suspending or terminating account, and/or reporting matter to law enforcement authorities, should reasonably believes it to be required by applicable law, or if it reasonably suspects fraudulent or otherwise illegal activity is afoot.

  • All items subjected to Export Control by the respective warehouse’s origin country
  • All items subjected to Import restrictions by transit or destination countries
  • Hazardous or combustible materials (as defined in IATA Regulations)
  • Flammable liquids/solids, Oxidizing substances
  • Toxic/infectious substances including Rat Poisons, Pesticides, etc.
  • Radioctive material
  • Corrosive like cleaning fluids
  • Electronics that require Export licenses like Radars, Sonars, Telecom equipment, etc
  • Live or dead animals
  • Hunting (Animal) trophies, animal parts such as ivory, skins, and sharks fin, animal remains, or Animal-by-Products
  • Human and animal remains or ashes
  • Bullion (of any precious metal)
  • Asbestos, dry ice, magnetized material
  • Currency, Cash, Travelers checks,
  • Loose precious and semi-precious stones
  • All illegal drugs,controlled substances, narcotics, and drug paraphernalia
  • Unidentified or improperly/insufficiently marked powders, liquids, fluids or substances
  • Gambling items like lottery tickets, slot machines, etc.
  • Goods containing compressed air like shock absorbers, air bags,
  • Counterfeit goods or fake items
  • Alcoholic beverages
  • Antiques like statues, sculptures, artwork,  or other works of art
  • All plant seeds
  • Drugs: prescription and non-prescription
  • Ivory
  • Pornography
  • Soil samples
  • Lighters containing fuel
  • Law enforcement or defense equipment including handcuffs, batons, shields, helmets, body armor,smoke signals etc
  • All explosives, explosives, firearms, weapons including any gun parts or accessories, etc.
  • Mace, Stun guns, etc


Prices for products and/or services are described on our Website and are incorporated into these Terms by reference. Prices, products and Services may change at discretion.

Rarely, a human/technical bug or error could result in an erroneous price displayed to the Buyer. In this event, reserves the right to cancel orders and refund buyer.

DISCLAIMER is a consolidating and mailing service only. We do not warrant, represent or guarantee the authenticity, accuracy of the claims, functionality or utility of any of the products purchased and/or shipped using our service. We shall not be responsible for any loss or injury or damage incurred thereby. has endeavored to ensure that all the information on the Website is correct, but neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service. In no event shall be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from:

(a) the use or the inability to use the Services or Products;

(b) unauthorized access to or alteration of the user’s transmissions or data;

(c) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or Service. Neither shall be responsible for the delay or inability to use the Website or related services, the provision of or failure to provide Services, or for any information, software, products, services and related graphics obtained through the Website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond’s control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data. shall not be responsible and liable for any delay / non-delivery of purchased goods by the vendors, trade organization/s, manufacturers / shop etc. (vendors), flood, fire, wars, acts of God or any cause that is beyond the control of


While initiating a Transaction, You, as Buyer, are entering into a legally binding and enforceable contract with 1GrandTrunk to purchase the products or services of the Seller and You shall pay the Transaction Price through Your Issuing Bank to the Seller using Payment Facility.

The Buyer shall electronically notify Payment Facility using the appropriate features available in immediately upon Delivery or non Delivery within the time period as provided in Policies. Non notification by You of Delivery or non Delivery within the time period specified in the Policies shall be construed as a deemed Delivery in respect of that Transaction.

Any loss or damage arising directly or indirectly while using the Services of due to Lack of authorization for any transaction(s), or Exceeding the preset limit mutually agreed by You and between “Bank(s)”, or Any payment issues arising out of the transaction, or Decline of transaction for any other reason(s) will not be the responsibility of and no such liability will fall upon reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for other reasons. This shall be regardless of whether the order has been confirmed and/or payment been levied via credit card. In the event the payment has been processed by the same shall be credited to your credit card account and duly notified to you by email. In a credit card transaction, you must use your own credit card. will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to ‘prove otherwise’ shall be exclusively on the user.

We shall not in any way be involved or concerned with any claim for refund, return, rebate or exchange of any item in the shipment. For all such items, you will need to liaise and deal directly with the merchant in respect of any refund, return, exchange, rebate, and money-back guarantee policy and/or procedure. All refunds, returns, exchanges, rebates, money-back guarantee policies and/or procedures will be in accordance with the merchant’s policies and procedures.


Title for all products ordered by You shall pass on to You upon shipment to the shipping carrier by and any risk on loss for products ordered upon delivery of products to the shipping carrier shall also pass on to You. We reserve the right to (1) dispose of the item in any manner we deem fit without being liable to you, if we are unable to process the item or if it was deemed hazardous ; (2) open and inspect all items delivered to us to determine the nature or condition of the Goods or to determine their ownership or destination ; and (3) abandon carriage of any Shipment at any time after acceptance when such Shipment could possibly cause damage or delay to other Shipments, equipment or personnel, or when any such carriage is prohibited by law or is in violation of any of these Terms and Conditions.

You agree that your item or shipment is deemed unacceptable if no customs declaration is made when required by applicable customs regulations; and/or it is classified as hazardous material, dangerous goods, prohibited or restricted articles by the shipping carrier, IATA, ICAO any applicable governmental department or authority or other relevant organization of the country of origin and/or the destination country. You shall be liable for any and all loss or damage suffered by us and/or any third party as a result of a breach of this clause.

Customs regulations and duty and tax rates applicable to certain items may change between the date the Import Duties was estimated and the applicable taxes and duties are paid on the date of entry. Also, classification of goods as made by 1GrandTrunk may differ from the classification made by the assessing authority in destination country resulting in a difference between the Import Duties collected and actual import fees paid. You agree not to dispute and accept as final the decision made by 1GrandTrunk with regard to the Import Duties estimation.

In the case of gifts or other purchases made on behalf of another recipient, you agree to secure and make the foregoing authorizations to 1GrandTrunk on behalf of the recipient designated in your order. shall not be responsible for non-Delivery due to the mistake by You and any extra cost incurred by Us for re-delivery shall be claimed from You through placement of an Order.

LINKS TO OTHER SITES may contain links to other websites (“Linked Sites”). These Linked Sites are not under the control of and We are not responsible for the contents of these Linked Sites, including without limitation any links contained in Third Party Site, or any changes or updates to a Linked Site. is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.


Buyer and Seller shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made and notifications issued there under and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made there under, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under, Export Import Policy of government of India) applicable to them respectively for using Payment Facility and


You agree to indemnify, defend and hold harmless from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.


We will fully refund our fulfillment charge if the item arrives damaged. To get the refund, please send us a picture of the damaged package and the item.

In the event of the package being lost, we will refund the fulfillment charge and pay you up to $100 for all packages (unless additional insurance was purchased).

Cancellation to any Assisted Purchase order is fully refundable as long as the cancellation is done prior to the order being placed.

All shipping charges are non-refundable.

We will send all refunds back to your account/card within 2 business days. However it might take longer for your bank/card to credit your account depending on the bank/card’s policy.